It’s something you do every day. Your life is shaped by it. Many decisions are made by you. talking . You may be in a restaurant asking a waiter for an unusual substitution, urging a service manager to get your car finished sooner rather than later, or trying to sway your significant other toward a particular film or show. Maybe you’re trying to build more relationships at the office.

No matter. Why? There is no way to shield yourself from the dangers of miscommunication. Your ability to use the art of talk to effectively convey who you are and to build solid relationships not only influences the success of your friendships, romantic life, and everyday encounters, but also how you experience your workplace. Studies show that using good conversation skills can make you more productive, happier, and less stressed.

The truth is that most of us don’t understand how conversation works, whether in the office or out of it, with both parties often having completely different views of what the words and gestures are meant to convey. Most of us aren’t as successful as we could be in making those conversations work for us. When we are more skilled than the average person, we often give up the chance to be even better, leaving a lot of potential success and happiness on the table.

Communication skills that are effective. It’s your chance to learn more about how you communicate, the common problems you can encounter in doing so, and how you can improve your own effectiveness by overcoming the psychological and biological hard-wiring that gets in the way.

Professor Kehoe of Canada’s York University has more than four decades of experience as an award-winning teacher, author, and successful business consultant. Really. You take part in the conversation.

Learn the Techniques for Successful Communication

Professor Kehoe explores the scientific foundation of communication skills and offers practical techniques for managing your reactions and speaking effectively in conflict- and tension-laden situations.

He explains that many of the roadblocks we encounter are driven by culturally ingrained and biological processes. It’s automatically done. Techniques for eliminating them are offered. The techniques he teaches you have proven successful and effective in the toughest laboratories of all: the home, the workplace, and the other social arenas in which you live, work, and play.

You learn

• how early cultural learning and deeply learned patterns of reaction in our unconscious mind affect how you see, think, and feel about other people and enhance or undermine your ability to communicate effectively;
• how your sense of self develops in everyday talk during your childhood and the ways in which your subconscious is built to sustain and defend your self-esteem, shaping how you think and speak to others for the rest of your life;
• the specific styles of talking you use in most situations, including different types of control talk —the unproductive and needlessly aggressive mode that almost always dooms a conversation to a fatal downward spiral—and the more desirable alternative of dialogue talk .

You will understand how the latter can facilitate bridge-building even between people who may have very different views of a situation, allowing them to resolve those differences without either party feeling they have been bullied into a solution or humiliated.

The art of actually is one of the most important and neglected aspects of human conversation. listening .

Discover the Secret of Active Listening

Professor Kehoe believes that active listening is the only aspect of the art of conversation that engages all of the ideals of effective talk. These include.

• mindful attention , not only to what you’re experiencing outside, but also to what you’re experiencing inside , a dual focus that requires conscious effort and thus makes the listening active instead of passive;
• an appreciative mindset open to the value, situation, and contribution of the person you’re talking with; and
• a willingness to meta-communicate , to draw back and observe the conversation from an objective point of view and discuss it from that perspective as needed.

Professor Kehoe believes that it richly rewards anyone willing to make the commitment to learn and practice this form of listening. That is because it is. Only It’s a form of talking that helps solve problems. And. One of the most important purposes of talking is to enhance relationships.

It’s unusual to learn new ways of talking and listening because many of our habits were passed on to us when we were young. When there isn’t time to consciously plan a course of action, or to free up our conscious mind for other items, many others are the result of biological and psychological processes that function automatically.

As useful as these learned behaviors and automatic reactions might be under the proper circumstances, they can pose extraordinary difficulties when it comes to effective conversation. It is not helpful to settle a marital argument with defensive reactions developed to protect one’s self-esteem. Answering a supervisor’s stress-filled question with an fight-or-flight answer rarely leads to a satisfactory workplace resolution.

Get a Solid Guide to Effective Communication

The winner of the York University Teaching Award is an effective instructor. The Chronicle of Higher Education. And Canada. University affairs Professor Kehoe made this course a solid guide to the essentials of great communication.

Effective verbal communication is not always as simple as you think. It is a wonder that things work out as well as they do when you consider the complexity of conversation.

Things can work to your advantage if you have the knowledge and skills to communicate effectively. There are a lot of the tools and strategies you need. Communication skills that are effective. What really happens when you speak in order to get what you want is something that will open an extraordinary perspective.

About Your Professor

Dr. Kehoe earned his doctorate in social psychology at York University. Professor Kehoe is a teacher and organizational change practitioners for more than four decades.

The York University Teaching Award, recognition at the national level by both University Affairs in Canada and The Chronicle of Higher Education in the United States, and being named one of the province’s top 30 professors by Ontario’s public educational network are just some of the awards he has received.

He presents seminars to organizations throughout North America about the use of technology in teaching and leadership. Professor Kehoe is an expert in face-to-face communications and the use of modern technologies such as video streaming for effective teaching. Communication in Everyday Life and Communicating in Organizations: Complexity, Constraint and Creative Choice are his recent publications.