Jeff Toister – How to Serve Customers Using Social Media
Jeff Toister – How to Serve Customers Using Social Media
Digital Download: You will receive a download link via your order email
In this course, customer service expert Jeff Toister helps you develop communication guidelines for your reps. Then he helps you figure out what social media platforms and review sites your customers frequent, so you can listen intently, engage your fans, respond to complaints, and offer proactive service.
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Description
How to Serve Customers Using Social Media
By: Jeff Toister is a musician.
There is a level. Appropriate for everyone.
This is the length of the story. 43m 1s
It was released. May 25, 2016
Description:
Learn how to create a winning customer service strategy for social media platforms. You can ensure that your online service accurately reflects the organization’s brand by adapting customer service principles to the unique challenges of social media. Jeff Toister is a customer service expert. He helps you figure out what social media platforms and review sites your customers use, so you can listen intently, engage your fans, respond to complaints, and offer proactive service. Jeff explains how to make online self-help options easy to use for your customers.
Topics include:
- Identifying key social media platforms
- Communicating with customers in your brand’s voice
- Listening and responding to customers on social media
- Listening to customer feedback on review sites
- Making self-service easy for customers
Contents:
- Introduction
- 1. Serve Customers via Social Media
- 2. Manage Review Sites
- 3. Manage Self-Service
- Conclusion
Author:
Jeff Toister is a customer service expert and president of Toister Performance Solutions, Inc., a consulting firm that has helped companies improve customer service at the highest level for more than 20 years. Fortune 500 firms, midsize companies, municipal agencies, nonprofit organizations, and even small businesses are his clients. His innovative solutions have helped clients.
The author is Jeff. Service failure is caused by employees who struggle with customer service. . Using examples from well-known companies, real stories from frontline employees, and the latest scientific research to highlight the challenges customer service employees experience every day. Service failure There are straightforward solutions for overcoming these obstacles.
He was one of the first people to receive the Certified Professional in Learning and Performance (CPLP) certification from the American Society for Training and Development. He has been featured in two advertising campaigns to promote the benefits of the certification and has spoken at conferences and events throughout the country.
Jeff serves clients throughout the United States.
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