ELIZABETH GIBSON – BIG CHANGE AT BEST BUY. WORKING THROUGH HYPERGROWTH TO SUSTAINED EXCELLENCE

The Best Buy story of corporate transformation, financial rejuvenation, and fundamental cultural change is an example of how the principles of the learning organization can be applied to produce truly long-term. The secrets of how the once-sprawling entrepreneurial transformed into North America’s No 1 specialty retailer-converting supercompetitive individualists into collaborative systems thinker were written by the consultants who were there every step of the way. For the first time, the authors showcase the proven methods and tools that helped Best Buy achieve phenomenal growth and map out in detailed, actionable steps what it takes to implement organizational strategies that fundamentally alter behavior. The Big Change at Best Buy offers hard-won lessons for every executive and manager on how to turn management practices and a culture designed for rapid growth into the kind of disciplined, customer-focused culture.

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