PETER PANDE – WHAT IS SIX SIGMA

This is the first primer written for employees. Six sigma has gained an avid following among executives and managers for its ability to reduce cycle time, eliminate product defects, and dramatically increase customer involvement and satisfaction. Widespread employee involvement and commitment is needed for Six sigma to work. For employees, the core ideas behind Six sigma, the crucial roles and responsibilities employees have in a Six sigma initiative, and how Six sigma can benefit them are all explained in this concise introduction to Six sigma. It is a good place to look for descriptions of the basics of Six sigma, the essential roles employees play in Six sigma, the changes and challenges they are likely to see, and case studies of employees using Six sigma to identify and correct major problems. Six sigma is more than a quality program, it is a business initiative that helps every area of an organization meet the changing needs of its customers. It will help spread the message of Six sigma around the organization simply and clearly.

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