Theresa Puckett – Must-Know Communication Strategies for Healthcare Managers: Effective Ways to Motivate, Inspire and Persuade
Theresa Puckett – Must-Know Communication Strategies for Healthcare Managers: Effective Ways to Motivate, Inspire and Persuade
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Description
- Faculty:
- Theresa Puckett
- Duration:
- Full Day
- Format:
- Audio and Video
- Copyright:
- May 03, 2016
Description
| Webcast Manual (6.73 MB) | 90 Pages | Available after Purchase |
Outline
Communication.
- 12 must-know strategies for verbal communication
- Word choice basics: Simple, specific, select
- Verbal assertiveness to use with employees and others
- Generational differences in communication
- Essential tips for results-orientated meetings
- Ways to improve verbal communication skills
There are difficult situations in healthcare.
- Working with difficult employees, providers, administrators, patients/families
- Strategies for effective negotiation with administrators
- Wording for staff interventions and evaluations
- Conflict resolution techniques
- Conveying bad news to patients/families
- How to deliver corrective action to staff
- Respond with Heart: Service recovery method
- Using intuitive design on the front end to avoid difficult situations later
Motivational and inspiring employees.
- Strategies to motivate and inspire
- Discovering the variety of motivations
- Key phrases for coaching
- How to give directive feedback
- Using advocacy-inquiry script
- How to get positive results from challenging conversations
Teaching staff how to communicate.
- Communicating to prevent errors
- Closed-loop communication
- Strategies to debrief after critical incidents
Team work should be promoted.
- Effective team builders
- Teaching team communication strategies
- Using team self-correction training
Dynamic oral presentations are created.
- Audience assessment
- Secrets of effective power presentations
- Presentation “Don’ts” that can easily be avoided
- Overcoming fear of public speaking
Non verbal communication strategies can be used.
- 10 critical body language tips
- Nonverbal communication traps
- Cultural differences
- Strategies for active listening
Persuasive visuals are being used.
- 6 must-know charts for conveying results
- Do’s and Don’ts of using charts/graphs
Informal writing is refining.
- The 10 times not to email
- Passive versus active voice
- Guidelines for writing meeting minutes
- Writing memorable memos
Formal writing can be explored.
- 10 tips for improving written documents
- Language structure for report writing
- Policy writing simplified
Faculty
Theresa Puckett, PHD, RN, CPNP, CNE, NURSE EDUCATOR Related seminars and products: 4
Nurse Educator
Cleveland State University
Theresa has held a variety of academic teaching appointments at the undergraduate and graduate levels. She is a nurse at The Cleveland Clinic and a consultant for a large healthcare group. Dr. Puckett has served as a preceptor for nursing education graduate students in addition to teaching and lecturing.
Dr. Puckett was a member of the first CNE Certification Commission. She was a member of the Educational Leadership Advisory Council for the Ohio League for Nursing. Theresa received her masters degree in nursing from the University of Toledo and her PhD from the University of Akron. She has presented at several national and state conferences and is known for her engaging presentation style and use of audience participation. She will be sharing her best teaching strategies with you.
There are disclosures.
Theresa Puckett has an employment relationship with several hospitals. She is paid by PESI, Inc.
Theresa Puckett has memberships in the American Nurses Association, American Psychiatric Nurses Association, and American Psychological Association.
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