Rick Click – Business Process Outsourcing The Competitive Advantage
Rick Click – Business Process Outsourcing The Competitive Advantage
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Business Process Outsourcing (BPO) is becoming the new revolution as company’s of all sizes are seeking to take advantage of this source of competitive advantage…
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Description
Business Process Outsourcing: The Competitive Advantage
Business process outsourcing is becoming the new revolution as companies of all sizes seek to take advantage of this source of competitive advantage. A step-by-step approach to understanding the application of Business Process Outsourcing is provided in this book. It serves as a reference source to solve a variety of issues that may arise during a business process outsourcing initiative. There is a case study in each chapter that focuses on ethical considerations. Discusses both the how and why of business process outsourcing with a straightforward approach. Managers can use the tools to analyse the opportunities for their own firms, as well as techniques and strategies for managing a business process outsourcing initiative. Businesses of all sizes can take advantage of this business revolution.
About the Author
At the University of Houston–Downtown, Thomas N. Duenning is an assistant professor of management.
Table of contents
Preface.
Acknowledgments.
The first part is about the business process outsourcing.
Chapter 1 asks what is revolutionary about the business process outsourcing industry.
Chapter 2 asks who is using business process outsourcing and how.
Part two is about whether or not to use the service.
Chapter 3 covers identifying and selecting a business process outsourcing opportunity.
Chapter 4 identifies and manages the costs of business process outsourcing.
The third part is about vendor selection.
Chapter 5: identify and select a business process outsourcing vendor.
Chapter 6 deals with business process 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299 888-353-1299
Executing an outsourcing project is part four.
Chapter 7 deals with the transition of the business process outsourcing industry.
Chapter 8 deals with managing the buyer and vendor relationship.
There are considerations and challenges in chapter 9.
Chapter 10 deals with business risks.
The fifth part is about the future of the business process outsourcing industry.
Chapter 11 contains the future potential of the business process outsourcing industry.
Endnotes.
Index.
Rick Click is available at nextskillup.com.
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