Mastering Coaching Skills

There are exciting opportunities for feedback, growth, development and improved bottom-line results in coaching situations. People respond and react unpredictably even with the best preparation and planning.

The video chapters are suitable for coaches, managers, team leaders, team members, mentors and even those who need to coach their managers. An excellent opportunity to learn a range of practical tools and technique is provided in case studies where coaches are confronted with a variety of challenges and specific skills are modeled.

Regardless of whether that person is a staff member, peer, manager or even a customer, there are basic principles of how to coach and mentor another person.

Peter Quarry presented a dramatized case to show the essential coaching, mentoring and feedback skills.

• Getting started when giving feedback and coaching
• Clarifying expectations
• Building skills . Enhancing confidence
• Encouraging flexibility
• Resolving conflict
• Developing motivation
• Gaining agreement to performance changes
• Exploring underlying issues and finding out what’s really going on
• Overcoming blocks when coaching

There are different meanings to the word coaching in different places. Some think it’s simply on-the-job training, others think it’s advice given by a mentor and still others think it’s counseling. It means disciplining an employee who is performing poorly.

In the sporting world, coaches make sure their athletes win, set records or at least achieve their best results. In the same way athletic coaches help their teams to achieve performance excellence, workplace coaches need to help their team members reach their potential and be the best they can be. Coaching can help build teams and improve communication. Every employee is a coach. In order to achieve better job performance, improved handling of customers and effective communication, every employee needs to be able to coach others.

There is a table of contents.

• Can We Talk? 00:10:06
• Coaching to Clarify Expectations 00:13:57
• Coaching to Build Skills 00:12:34
• Coaching to Enhance Confidence 00:12:45
• Coaching to Encourage Flexibility 00:14:36
• Coaching to Resolve Conflict 00:15:00
• Coaching to Develop Motivation 00:10:37
• So You Agre With Me? 00:08:13
• Whats Really Going On? 00:08:47
• Why are We Stuck? 00:08:21

O’Reilly, Eve Ash is available at nextskillup.com.